blog

What is the TUR gas tariff and how does it work | Holaluz

Laura Benitez - Social Media Specialist en Holaluz — Thu, 11 Jun 2026 15:19:36 GMT

The TUR gas tariff is one of the most searched-for tariffs among consumers who want to better understand how the regulated natural gas market works. Many people have heard of it as a regulated tariff, but they are not always clear about what it means, who sets it or how it differs from a free-market tariff.
In this guide, we explain what the TUR is, what Last Resort Tariff means and how this type of natural gas supply works.

Discover how the digital electricity meter works | Holaluz

Laura Benitez - Social Media Specialist en Holaluz — Thu, 11 Jun 2026 15:05:54 GMT

The electricity meter is a device we should be familiar with and to which we have a legal right of access. Today we’ll explain how the electricity meter works.

For some time now, the traditional electricity meter has given way to the new digital electricity meter, also known as the smart electricity meter. We had already given a few hints about how these devices work, but today we want to review their main indicators. The key is knowing how to check the reading (electricity consumption, in kWh) on these digital electricity meters, a figure we should know in order to confirm that we are being billed correctly, as important as — or even more important than — knowing our electricity tariffs.

Holaluz: contact, support and post-sign-up | Holaluz

Laura Benitez - Social Media Specialist en Holaluz — Thu, 11 Jun 2026 15:04:16 GMT

Does contacting your electricity company feel like an odyssey, and would you like to switch to one that makes things easier for you? Check out Holaluz’s Customer Support channels here.

Although we were born as a 100% online company, people still ask us today where Holaluz’s public customer support offices are. We have always believed that we are faster and more efficient if we can help you without you having to travel anywhere and, of course, without remote support meaning that you receive a less personalised service, something that will never be an option. In case you do not know them or have not tried them, we explain how all Holaluz Customer Support channels work, whether you are already “part of the family” or not yet :)

Fines for electricity theft and meter tampering | Holaluz

Laura Benitez - Social Media Specialist en Holaluz — Thu, 11 Jun 2026 14:58:08 GMT

“Hooking up the electricity meter”, “tapping into” electricity from another supply without having a meter, or tampering with the meter can be very costly.

How to reset a digital electricity meter after a power outage

Laura Benitez - Social Media Specialist en Holaluz — Thu, 11 Jun 2026 14:40:30 GMT

We explain everything you need to know to restore power if the circuit breaker has tripped and how to reset electricity meter systems after a power cut.